Quality Management
Course Information
- Download vertical_align_bottom Introduction (PPTX, 665 KB)
- Download vertical_align_bottom Syllabus (PDF, 43 KB)
- Download vertical_align_bottom Team List (XLSX, 16 KB)
- Download vertical_align_bottom Written and Presentation Case Guidelines (PDF, 33 KB)
- Download vertical_align_bottom Grades (PDF, 57 KB)
Simulation Materials
Enter this link: https://cb.hbsp.harvard.edu/cbmp/access/30407606
Power Point Slides
- Download vertical_align_bottom Module 1 (PPT, 1.1 MB)
- Download vertical_align_bottom Module 2 (PPT, 1.2 MB)
- Download vertical_align_bottom Module 3 (PPT, 757 KB)
- Download vertical_align_bottom Module 4 (PPT, 714 KB)
- Download vertical_align_bottom Module 5 (PPT, 415 KB)
- Download vertical_align_bottom Modules 7 and 8 (PPT, 1.8 MB)
- Download vertical_align_bottom Modules 9 and 10 (PPTX, 2.6 MB)
- Download vertical_align_bottom Module 11 (PPTX, 1.9 MB)
- Download vertical_align_bottom Module 12 (PPT, 1020 KB)
- Download vertical_align_bottom Module 13 (PPT, 647 KB)
Modules 6 and 14 have not been covered.
Presentations
- Download vertical_align_bottom Team 1 (Call Center) (MP3, 55.7 MB)
- Download vertical_align_bottom Team 2 (Medical Devices) (MP3, 64.2 MB)
- Download vertical_align_bottom Team 3 (Call Center) (MP3, 50 MB)
- Download vertical_align_bottom Team 4 (Call Center) (MP3, 64.5 MB)
- Download vertical_align_bottom Team 5 (John Deere) (MP3, 32.7 MB)
- Download vertical_align_bottom Team 6 (QC in Medical Services) (MP3, 43.9 MB)
- Download vertical_align_bottom Team 7 (Xerox) (MP3, 30.5 MB)
- Download vertical_align_bottom Team 8 (Xerox) (MP3, 20.6 MB)
Summaries
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 1 (PDF, 22 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 2 (PDF, 28 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 3 (PDF, 24 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 4 (PDF, 23 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 5 (PDF, 23 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 7 (PDF, 31 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 8 (PDF, 27 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 9 (PDF, 32 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 10 (PDF, 23 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 11 (PDF, 21 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 12 (PDF, 26 KB)
- Download vertical_align_bottom Summary of Key Points and Terminology – Module 13 (PDF, 31 KB)
Additional Materials
- Download vertical_align_bottom The Deming Prize (PDF, 103 KB)
- Download vertical_align_bottom The Baldrige Criteria and Deming’s 14 Points (PDF, 15 KB)
- Download vertical_align_bottom The Baldrige Award Evaluation Process (PDF, 22 KB)
- Download vertical_align_bottom ISO 9000 (PDF, 48 KB)
- Download vertical_align_bottom Kraljics Matrix (PDF, 75 KB)
- Download vertical_align_bottom The Seven Management and Planning Tools (PDF, 91 KB)
- Download vertical_align_bottom Traditional Leadership Theories (PDF, 59 KB)
- Download vertical_align_bottom Self Managed Teams (PDF, 24 KB)
- Download vertical_align_bottom Theories of Motivation (PDF, 64 KB)
- Download vertical_align_bottom Probability Distributions (PDF, 59 KB)
- Download vertical_align_bottom Module 11 R&R Example (XLS, 32 KB)
- Download vertical_align_bottom Control Chart fom Class Exercise Module 12 (XLSX, 29 KB)
If you have any questions regarding the course (cases, grades, organization, etc.) please contact Dr. Andrew Kach.